Frequently Asked Questions (FAQ)

Ordering

Do I need an account to place an order?
No. You can check out as a guest without creating an account.

Can I change or cancel my order after placing it?
We process orders quickly. If you need to change or cancel an order, contact us as soon as possible via email or live chat. Once an order has been dispatched, changes may not be possible.

Delivery

How long does delivery take?
Most UK Mainland orders arrive within 2–4 business days.
Express delivery options are available at checkout for faster delivery.

Do you offer free delivery?
Yes — free delivery on eligible orders over £100 within the UK Mainland.
Some bulky, heavy, or oversized items may be excluded.

Do you deliver to Northern Ireland or Scottish Highlands?
Yes. Delivery times and charges vary depending on location and item size. Full details are available on our Delivery Information page.

Will I receive tracking information?
Yes. Once your order is dispatched, you’ll receive a shipping confirmation email with tracking details.

Returns & Refunds

What is your returns policy?
We offer 14-day returns on eligible items. Items must be unused, in original packaging, and in resalable condition.

How do I start a return?
Email us with your order number and reason for return. We’ll guide you through the next steps.

Are there any return fees?
Change-of-mind returns may be subject to a 10% restocking fee.
Damaged, faulty, or incorrect items are not subject to restocking fees.

When will I receive my refund?
Refunds are processed within 10 business days of receiving and inspecting the return.

Products

Are your products genuine and new?
Yes. All products are brand new and sourced from trusted UK suppliers.

Do products come with a warranty?
Many products include a manufacturer’s warranty. Details vary by product.

Payments & Security

Is checkout secure?
Yes. Our checkout is fully encrypted and PCI-compliant to protect your payment information.

What payment methods do you accept?
We accept major debit/credit cards and other secure payment methods available at checkout.

Customer Support

How can I contact you?
You can reach our support team via email or live chat. We aim to respond within one business day.

Need more help?

If your question isn’t listed above, please contact us — we’re happy to help.